Refund policy

At AlloyAesthetics, we take pride in the quality and craftsmanship of our custom aluminum forged wheels. Our team works diligently to ensure each wheel meets our stringent quality standards. Due to the custom nature of our products, we have a specific refund policy in place to protect both our customers and our business.

  1. No Refunds for Custom Orders: All sales are considered final upon purchase, and no refunds will be provided for custom orders unless there is a proven manufacturer defect. Since our wheels are tailor-made to your specifications, we cannot accept returns or offer refunds based on subjective preferences or changes of mind.

  2. Manufacturer Defects: If you believe your wheel has a manufacturer defect, please contact us within 14 days of receiving the product. To be eligible for a refund or replacement, you must provide photographic evidence of the defect and a detailed description of the issue.

  3. Inspection and Verification: Upon receiving your claim, our team will carefully review the provided information and inspect the alleged defect. If we determine that the defect is due to a manufacturing error, we will either refund your purchase or provide a replacement, depending on your preference and product availability.

  4. Shipping Costs: In the case of a confirmed manufacturer defect, AlloyAesthetics will cover the return shipping costs. However, if the claim is found to be unsubstantiated, the customer will be responsible for all shipping costs associated with the return and replacement process.

Please note that our refund policy does not cover damages caused by misuse, improper installation, accidents, or normal wear and tear. We strongly recommend seeking professional assistance for wheel installation to ensure the longevity and performance of your custom aluminum forged wheels.

By placing an order with AlloyAesthetics, you agree to abide by the terms of our refund policy. We appreciate your understanding and support as we strive to provide you with the highest quality custom wheels in the industry.